FAQ
Frequently Asked Questions (FAQ)
1. What products does Hydro Mug Co. sell?
Hydro Mug Co. specializes in a wide variety of mugs, coffee cups, and water bottles. We offer products in different styles and sizes for every beverage lover!
2. Do you offer custom designs for mugs?
Yes, we offer custom mugs. You can submit your designs or ideas, and we'll create a personalized mug just for you.
3. How can I place an order?
You can place an order directly on our website by selecting the product you want and following the checkout process.
4. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options.
5. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment online.
6. Can I change my order after placing it?
If you need to make any changes to your order, please contact us as soon as possible. We can make changes before the order is shipped, but once it’s in transit, it cannot be modified.
7. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary based on your location.
8. What should I do if my order is damaged?
If your order is damaged, please contact us immediately with a photo of the damage, and we will assist you in resolving the issue.
9. Can I cancel my order?
You can cancel your order as long as it has not been processed or shipped. Please contact us right away if you need to cancel.
10. How long will it take to receive my order?
Orders within the USA typically arrive within 7 days of shipment. International orders may take 15-20 business days depending on the destination.
11. Do you accept returns?
Yes, we accept returns within 30 days of receiving your order. Items must be in original condition and packaging for a full refund.
12. Can I change the shipping address after placing my order?
If you need to change the shipping address, please contact us as soon as possible. We can update the address before the order is shipped.
13. Do you offer gift wrapping?
At this time, we do not offer gift wrapping. However, our mugs and products are packaged securely and beautifully for delivery.
14. How can I contact customer support?
You can contact our customer support team via email at hydromugcostore@gmail.com or by phone at +1 781-455-2077.
15. Do you offer bulk orders for businesses?
Yes, we offer bulk orders for businesses. Please contact us directly for pricing and customization options.
16. Can I track my order without a tracking number?
No, you will need a tracking number to track your order. Please check your email for the tracking information once your order has been shipped.
17. Are your products dishwasher safe?
Yes, most of our mugs and coffee cups are dishwasher safe. However, please refer to the product description for specific care instructions.
18. Do you offer discounts or promotions?
We occasionally offer discounts and promotions. Be sure to subscribe to our newsletter for the latest offers and updates.
19. How do I know if my order has been shipped?
You will receive an email notification with tracking information once your order has been shipped. You can use the tracking number to monitor the status of your shipment.
20. Where is Hydro Mug Co. located?
We are located at 12840 University Drive, Fort Myers, FL 33907, USA.
Need More Help?
If you have any additional questions, feel free to reach out to us at hydromugcostore@gmail.com or call us at +1 781-455-2077. We're happy to assist you!
- Company Name: HYDRO NOVA DEPTHS INC
- Store Name: Hydro Mug Co.
- Email: hydromugcostore@gmail.com
- Phone: +1 781-455-2077
- Address: 12840 University Drive, Fort Myers, FL 33907, USA
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